Categories
eBay

eBay Service Metrics: Unfair?

Are eBay Service Metrics Unfair?

eBay Service Metrics are arguably unfair. In early 2020 if your Not As Described Returns Rate Service Metric was Very High eBay started applying a 4% surcharge to your seller Final Value Fees. Your Final Value Fees could increase by 80%+ overnight!

Categories
eBay

eBay Service Metrics: What Are They?

What Is The eBay Service Metrics Policy?

On the 20th of July 2018 eBay added another set of metrics to the Seller Hub called Service Metrics. The Service Metrics dashboard tracks 2 metrics: item not as described returns rate and item not received rate.